Shipping, Refund & Returns Policy

Nationwide Shipping

1. Standard Products (Non-Customized / Non-Personalized)

Orders placed before 12:00 PM on business days are typically processed and shipped the same day, provided that payment is confirmed and stock is available. Orders placed after 12:00 PM or on weekends/public holidays will be shipped the next business day.

2. Customized & Personalized Products

Customized digital artwork may take 3-4 days. Original handmade artwork ships within 7-10 business days. However, linseed oil paintings and special portrait work may require additional time due to the detailed crafting process. Customized and personalized items are shipped only after passing a quality inspection.

Note that during peak times, such as holidays, there may be delays in processing and shipping. We cannot ship to military addresses or PO boxes. Deliveries to remote or rural areas might face additional delays. Customers are responsible for any local taxes or duties that may apply. We cannot predict which shipments will incur such fees or their amounts. In the case of order refusal, either the cost of the products or the return shipping charges will be applied.

Each product undergoes a final quality check before being securely packed and handed over to our trusted delivery partners. These partners ensure prompt and safe delivery to the correct address. If any delivery issues arise, our partners will quickly contact you to resolve them and ensure your satisfaction.

Tracking Your Order

You will receive an email with tracking details once your order is dispatched. For any inquiries, please contact us at info@giftaze.com or giftazeofficial@gmail.com.

Cancellation Policy

Customer Cancellations

You may cancel your order within 8 hours of placement without incurring a penalty, except for a 4% bank fee. After 8 hours, cancellations are not allowed. To cancel, please email our Customer Support Team at info@giftaze.com or giftazeofficial@gmail.com with your order number.

GIFTaze Cancellations

GIFTaze reserves the right to refuse or cancel any order if the product is listed at an incorrect price or for any other reason, regardless of order confirmation or payment receipt. In such cases, a full refund will be issued, and the customer will be notified.

If delivery issues arise due to customer error (e.g., incorrect address or unavailable recipient), any additional costs for re-delivery will be charged to the customer.

Replacement, Return & Refund Policy

Conditions for Return & Replacement

We only provide returns and replacements under the following conditions:

• Damaged products upon delivery
• Manufacturing defects
• Wrong product delivered

Return Process

To request a return or replacement, you must notify us within 48 hours of delivery. Email us at info@giftaze.com or giftazeofficial@gmail.com with your order number and the reason for return. Products must be returned in unused, undamaged condition and will undergo a quality check. Refunds will be processed after the returned product passes inspection. Please allow 2-3 business days for processing.

Important Notes

Returns or replacements are not accepted beyond the stipulated 48-hour window. Please return items only after receiving confirmation from our team. Our delivery partners will make two delivery attempts for returns or replacements. If both attempts fail due to reasons like recipient unavailability, the customer will remain responsible for the order cost.

Contact Us

If you have any questions about our refund and return policy, please contact our customer service team:

• Email: info@giftaze.com, giftazeofficial@gmail.com
• WhatsApp/Call: +91-9990058321

Thank you for choosing GIFTaze. We appreciate your understanding and cooperation. Experience the magic of art with GIFTaze — where creativity meets excellence!